IMS 100% Satisfaction Guarantee

At IMS Heating and Air, we believe in our technicians. That’s why we offer a 100% Satisfaction Guarantee with each of our installations. If you’re not satisfied with the product or the work we’ve done, we’ll remove it for free and give you your money back. The best part? We stand behind our work so much that we’ll give you a full year to take us up on our 100% Satisfaction Guarantee offer.

Carrier’s Additional 100% Satisfaction Guarantee

IMS is a Carrier Factory Authorized Dealer and has met Carrier’s rigid criteria and close scrutiny for the quality of its products, knowledge and service. We are so confident that you will be comfortable—not only with your Carrier® heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee.
If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized Dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations